Cancellation policy

Last Updated: September 25, 2026

Purchase options

Box-Kat does not currently offer subscriptions, pre-orders, try-before-you-buy, or any other purchase option with recurring or delayed charges. Every order on box-kat.com is a one-time purchase, charged when you place it.

If you choose a pay-later or installment option offered by a payment provider at checkout, that plan is an agreement between you and the provider, and the provider's terms govern it. Cancelling or returning your Box-Kat order is handled under this policy and our Refund Policy.

If we offer purchase options in the future, we will update this policy first and explain the terms, including how to cancel, before you buy.

Cancelling an order

Orders are usually processed within 1 to 2 business days. To cancel, email hello@box-kat.com as soon as possible with your order number.

If your order hasn't shipped, we'll cancel it and refund the full amount, including shipping, to your original payment method. Your bank or card issuer may take several business days to post the refund.

If your order has already shipped, it can't be cancelled, but you can return it under our Refund Policy within 30 days of delivery.

Bulk and business orders are cancelled according to the terms in your quote.

Orders we cancel

We may cancel an order in the situations described in our Terms of Service. If we cancel an order you've paid for, we'll refund the full amount.

Questions

hello@box-kat.com