Shipping policy
Thank you for shopping with Box-Kat. We aim to process and ship all orders as quickly as possible while ensuring they arrive safely to your door.
Shipping Locations
We currently ship orders within the United States and Canada only.
Processing Time
Orders placed before 2:00 PM Pacific Time (PT) are typically processed within 1–2 business days. If we experience a high volume of orders or an unexpected delay, we will notify you by email.
Orders are not processed or shipped on weekends or U.S. holidays.
Shipping Methods & Delivery Times
All orders are shipped via UPS from our headquarters in Stanwood, Washington (USA).
- UPS Ground (U.S.) – Estimated delivery within 1–5 business days
- UPS Next Day Air (U.S.) – Estimated delivery within 1 business day
- UPS Standard (Canada) – Estimated delivery within 3-5 business days
Delivery estimates are provided by the carrier and are not guaranteed. Weather delays, customs processing, or other carrier issues may extend transit times.
Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of your Box-Kat kit and the destination.
International Orders (Canada)
Customs duties, taxes, and import fees may apply to Canadian shipments. All such charges are the responsibility of the customer and are not included in the shipping cost.
Damaged or Lost Packages
Box-Kat is not liable for packages damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim.
Be sure to save all packaging materials and the damaged product for inspection.
Contact Us
If you have any questions about your order or shipping, please contact us at:
hello@box-kat.com
Box-Kat
20915 Happy Valley Road
Stanwood, WA 98292
United States