Shipping & Returns

SHIPPING POLICY

Shipping costs are calculated at checkout based on the size of the Box-Kat kit and destination.

Orders are typically processed quickly — depending on the time of day your order is placed, it may ship out the same day or the following business day. Once shipped, you’ll receive a confirmation email with tracking information.

We ship orders from the United States and offer both domestic and international delivery. Shipping times and rates are displayed at checkout.

Delays caused by carriers, customs, or unforeseen events are outside our control. 

RETURN POLICY

We accept returns within 30 days of delivery. To initiate a return, please contact us first. We can provide a prepaid shipping label for your convenience; however, the cost of the return label will be deducted from your refund.

Please note: all returns are subject to inspection upon arrival. Depending on the condition of the returned kit (e.g., damaged, dirty, or missing parts), a restocking fee of $20 or more may be deducted from your refund.

Refunds minus shipping will be issued to the original payment source once the returned item has been received and inspected.