Refund policy
We want you to be completely satisfied with your purchase from Box-Kat. If you are not satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery for items that are in new or like-new condition, undamaged, and in their original packaging.
To initiate a return, please contact us at hello@box-kat.com or through our Contact Page. Include your order number and the reason for your return in your message.
Once your return is approved, we’ll provide instructions for shipping the product back to our warehouse.
Return Shipping
Return shipping costs are the responsibility of the customer.
Please ship returns to our warehouse at:
Box-Kat
20915 Happy Valley Road
Stanwood, WA 98292
United States
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
After we receive and inspect your return, we will notify you by email whether your refund has been approved.
Approved refunds will be credited to your original payment method within 7–10 business days.
- Original shipping costs are non-refundable.
- We do not offer exchanges at this time.
- There is no restocking fee.
Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns for products that show signs of installation, damage, or use beyond normal handling.
Questions
If you have any questions about your return or refund, please contact us:
hello@box-kat.com
Box-Kat
20915 Happy Valley Road
Stanwood, WA 98292
United States